Welcome to Grace HealthPros, LLC

A resource for Healthcare Professionals, Hospitals and Healthcare Systems who share in a common vision of “providing the best Healthcare” for all patients.

Job Description

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The Ambulatory & Physician Services Market Director is responsible for the operational oversight and direction of assigned provider practice(s) and provider based clinic(s). The Market Director works in collaboration with the AVP of Operations and facility leadership, focused on implementing strategy and initiatives for provider based and practice operations and growth.  Responsible for leadership of one or more Clinic Administrators and/or Clinic Managers.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

Support hospital strategy and clinic operations, leading the effective operation of designated clinic(s).

Responsible for all aspects of clinic operations and growth, including maintenance of key metrics, financial reviews, and practice growth initiatives and revenue cycle analysis. 

Interact on a biweekly basis and monthly meetings with providers, ensuring standards of communication and information are met and develop strategy on matters pertaining to clinic operational needs.

Responsible for ensuring monthly reports are prepared, delivered and reviewed with physician/APPs, reviewing financial performance with providers on a weekly basis.

Attend weekly Physician Services meetings and other physician services meetings as necessary. Attend Annual Physician Services meetings.

Conduct Quarterly Physician Group (all providers) meetings.

Prepare budgets, evaluate historical performance and generate goals for future achievement, and perform action planning as necessary for back to budget variances.

Monitor, report on and present financial performance for all assigned providers and clinics and collaborate with Market Director and other clinic leaders to ensure fiscal responsibility and adherence to annual clinic budgets.

Provide leadership to Clinic Administrators, including performance management, coaching and talent development, with at least weekly communication.

Monitor practices for efficiencies to reduce practice investment to include, but not limited to, accounts receivable oversight, budgeting, charge capture, monthly operating report (MOR) preparation and budget oversight. Monitor practice start-ups to aid in building existing practice revenue through charge capture, fee schedules, and new programs.

Implement and effectively manage Market Plan for New patients, driving towards clinic growth.

Manage support staff within assigned clinic(s). Responsible for performance reviews and other HR related matters

Regular and reliable attendance.

Perform other duties as assigned.

Additional Information:

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelor’s Degree; Or any equivalent combination of education, experience and training that provides the required knowledge, skill and abilities. Master’s Degree preferred for larger markets.

Experience: Minimum of 7 years in physician practice management or similar healthcare setting, with specific leadership experience.

Certifications: Certified Medical Practice Executive (CMPE) or FACMPE is preferred.

Licenses: N/A

Skills and Abilities:

Business Mathematical Skills — Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Advanced Computer Skills — Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication — Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Can motivate and persuade others.

Varied Business Problems — Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent and practices.

Department Specific — Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Functional Independent Judgement — Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others.

Project Planning/Organization — Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

TRAVEL REQUIREMENTS:

Minimal overnight travel (less than 10%) by land and/or air.